Question 1

What is the real cost of a paper manual vs NoPaperManuals?

Accepted Answer

A paper manual costs an average of €9 (printing €2.50 + storage €3 + logistics €1.50 + updates €2). With NoPaperManuals, the marginal cost is €0 after subscription. An SME with 10 products saves €28,152/year on average, an ROI of 8,235% over 3 years.

Question 2

How can I simplify my Amazon FBA SKUs with multilingual manuals?

Accepted Answer

Traditionally, you must create a different SKU for each language (Product-FR, Product-EN, Product-DE, etc.). With NoPaperManuals, a single SKU is enough: the QR code allows the customer to choose their language when scanning. This reduces logistics costs by 60% and drastically simplifies inventory management.

Question 3

How do I manage manuals in 8+ different languages?

Accepted Answer

Our platform supports 50+ languages. Upload your manuals in each language via the dashboard, and customers will automatically choose their preferred language when scanning the QR code. Updates are instant (€0 reprinting) and take 5 minutes vs 3-4 weeks with paper.

Question 4

How can my customers save their manuals?

Accepted Answer

Your customers can register with their email (once) to create a cloud collection of all their manuals. They can then access them from any device (smartphone, tablet, computer) at any time, even without the QR code.

Question 5

What happens if a customer loses their paper manual?

Accepted Answer

With NoPaperManuals, losing a manual is impossible! The QR code stays on the product permanently. Plus, if the customer registered their email, they can access all their manuals from their cloud collection. This reduces support calls for manual requests by 40%.

Question 6

How do I update a manual after printing QR codes?

Accepted Answer

That's the major advantage of dynamic QR codes! You can modify, add or replace any manual in your dashboard in 5 minutes. Changes are instant and all previously printed QR codes automatically point to the new version. Cost: €0 (vs €5,000+ paper reprinting).

Question 7

What statistics can I track on manual usage?

Accepted Answer

Our Business and Enterprise plans include advanced analytics: number of downloads by country, preferred language, device type (iOS/Android), browser, timestamp, view vs download. You'll often discover that only 60% of manuals are actually viewed.

Question 8

Where can I print the QR code on my product?

Accepted Answer

The QR code can be printed on the product itself, packaging, a label, an insert card, or a sticker. Minimum recommended size: 15×15mm for reliable reading (ideal: 25×25mm). We provide high-resolution PNG and SVG files ready to print.

Question 9

Can I reconnect with my customers to offer them deals?

Accepted Answer

Yes! Customers who register to save their collection can opt-in to receive notifications. You can then inform them of manual updates, new product features, or send them targeted promotional offers (GDPR compliant). Average conversion rate: 15%.

Question 10

How do I add a direct purchase link in the manual?

Accepted Answer

You can insert clickable links in your PDF manuals (Amazon links, Shopify, your e-commerce site, etc.). Typical use case: sell accessories, spare parts, or complementary products directly from the manual. Perfect for increasing customer LTV (lifetime value).

Question 11

What's the difference between the free plan and paid plans?

Accepted Answer

The free plan allows testing with 5 products and basic features. Paid plans (from €9/month) add: more products, unlimited multilingual, advanced analytics, cloud collection, customer notifications, priority support, API, and e-commerce integrations.

Question 12

Who owns the manual and download data?

Accepted Answer

You remain 100% owner of your manuals, content, and analytics data. We never share your data with third parties. You can export all your data at any time (CSV format for Business+) and delete your account without loss of rights.

Question 13

What is the support response time?

Accepted Answer

Free plan: email support within 48h. Starter: priority support within 24h. Business: phone + email support within 12h. Enterprise: dedicated account manager with guaranteed 4h SLA on business days.

Question 14

Can I integrate NoPaperManuals with my ERP/CRM?

Accepted Answer

Business and Enterprise plans include a complete REST API allowing integration with any system (Shopify, WooCommerce, SAP, Salesforce, etc.). For specific needs, our Enterprise plan offers custom integrations with dedicated support.

Question 15

What is the measurable environmental impact?

Accepted Answer

Each digital manual avoids an average of 660g of CO2 (vs paper). A company with 10,000 manuals/year saves 6.6 tons of CO2 (equivalent to 5 Paris-New York flights) and saves ~200 trees. You get detailed ESG reports for your sustainability communication.

Frequently Asked Questions

💰 Costs & ROI

📦 E-commerce & Amazon FBA

⭐ Features

🔲 QR Codes

📢 Marketing & Customers

⚙️ Technical & Support

🌱 Sustainability & ESG

Do you have other questions?